Back Office Support
Gain competitive edge and fast track your business through back office support! Our dedicated team helps you save time on labor-intrinsic, tedious processes. From document management, data entry / processing, internet research, customer helpdesk, auditing and reconciliation, trade operations, mailroom, data entry, appointment setting to vendor maintenance and human resource outsourcing, we offer a range of services that helps you optimize cost & operational efficiency.
Contact Center
Establish a personal and longstanding connection with your clients through our contact centers. Acquiring and renewing customers is a cakewalk with our expert team. We manage customer grievances through a multi-pronged, multi-channel approach, with tele support-calling and mail / chat support, debt collection, product support, order processing and a range of other services in support.
Appointment Setting
No matter which industry your organization belongs to, with our appointment setting services and tactics, you can rest assured to boost your sales opportunities. We catch the attention of key decision-makers in your respective industries and deliver competent sales appointments.
Virtual Assistant
Be it the relatively simple admin work or the more composite and specialized tasks like marketing or a finance – our virtual assistant can assist you proficiently to meet all your requirements. Count on our virtual assistant to skillfully answer calls, reply to emails, draft documents, generate basic invoices, handle and more, while you focus on the more important work.
Customer Experience
Providing great customer experience is cornerstone of your company’s image and functioning. Our staff is trained in customer relations and ensures they present the best conduct and language while approaching clients, as well as the different situations that may arise during the course of interaction.
Vendor Support
Vendors play a crucial role in the success of your organization, by driving renewed growth and revenue generation. Our proficient vendor support services cover consultation, education, maintenance, training, supervision of the information / telecommunications systems, systems planning, development, integration, etc.
Logistics Handling
Enhance your logistics performance and supply chain management efficiency to secure the overall growth and development of your organization. Our team helps you reduce operational and enhance productivity by streamlining tracking, on-time delivery, uncompromised quality, shipping and more.
Customer Onboarding
With MedSpark’s customer onboarding services, successfully assist new users to set up and start availing your products or services without any hiccups along the way. By delivering value to the customers right in the initial stage, we help them establish a strong and hopefully a longstanding relationship with your brand.
Client Acquisition
Our client acquisition services comprising inbound and outbound telemarketing, upselling and cross-selling, data mining, product and service surveys, etc. convince potential customers to upgrade from the staged of brand awareness to purchase decision. With our focused knowledge, tools and infrastructure, assemble a customer base that facilitates in the expansion of your organization.
Inside Sales
Inside sales can get quite challenging, but our trained and talented professionals ensure a profitable sale of your products or services through convincing customer interaction. They can bring in new customers as well as efficiently follow up on leads or tactful cold-calling.
Tech Support
Our team of knowledgeable professionals and quick learners can handle all your customers’ queries with regards to the use and trouble-shooting of specific equipment or software and more. Our tech-support services emphasis on the impact of user-friendliness.
